Some Companies We've Worked With
Key Partners Include
HYBRIS is a leading vendor of multi-channel commerce & communication software. It’s clear vision about the need for consistency, co-ordination and personalization of information across all channels and the customer lifecycle has resulted in the development of an integrated solution which supports the industrialization and automation of communication, sales and support processes both online and offline. It is spearheading innovation in this field, enabling companies to master complexities of implementing and managing single site, multi-site and multichannel communication and commerce processes step-by-step without compromises.
KNOVA is a leading provider of Intelligent Customer Experience solutions that maximize the value of every interaction throughout the customer lifecycle. Built on an adaptive search and knowledge management platform, KNOVA's suite of applications help companies increase revenues, reduce service costs and improve customer satisfaction. Industry leaders including AOL, Ford, H&R Block, HP, McAfee and Novell rely on KNOVA's award-winning Service Resolution Management, Interactive Brand Optimization and Guided Selling applications to power an intelligent customer experience on their websites, and within their contact centers.
MERCADO is a leading e-Commerce search & merchandising solution specialist for multi-channel retail and B2B organizations. By enabling a superior buying experience and equipping business managers with a powerful platform on which to execute merchandising strategies, online businesses can aggressively grow revenue and foster customer loyalty. B&H Photo Video, Macy's, OfficeMax, Sears, Target, Williams-Sonoma are some of the companies benefiting from Mercado's solutions.
OMNITURE is the leading provider of online business optimization, which it delivers through the Omniture Online Marketing Suite™. Online business optimization is a strategy for using customer insight to drive innovation and increased loyalty in a digital world. The Online Marketing Suite empowers marketers to use customer insight to optimize interactions—creating more personalized, relevant customer experiences while also maximizing their marketing spend.
SITECORE makes it effortless to create content and experience rich websites that help you achieve your business goals such as increasing sales and search engine visibility, with an intuitive ease of use. Sitecore leads the industry in flexibility and scalability. Whether you’re focused on marketing, development and design, or providing site content, Sitecore delivers. Websites with Sitecore include, Sara Lee, Siemens, Toshiba, Dollar Rent a Car/Thrifty, Omni Hotels, Computer Associates, WebTrends and many Government Associations.
Our approach to partnership is simple: we commit resources to learning and understanding a partner’s product line and business culture. Taking formal partner training, we develop a best-practice implementation methodology for the deployment of the partner solution and for the rapid adoption of the surrounding business processes.
Brickfactor has both created project management implementation processes for technology partners and provided successful outcomes executing existing partner processes.
As our custom client solutions suggest, our capabilities and innovation provide us the opportunity to bring value to clients in many areas.
To date our teams have specialized in the implementation of customer-facing enterprise applications in e-Commerce and media verticals for:
- Enterprise Search and Merchandising
- Service Resolution Management
- Content Acquisition
We lead or provide white-label services to partners. Roles in which our associates have operated for partners include:
- Pre-Sales Engineer
- Project Manager
- Support Cases
- Custom Application Development
Our teams implement and consult on business support solutions that drive business optimization and planning, including:
- Web Analytics, Reporting and Analysis
- Business Process Management