Partnering
Brickfactor is a stand out results-focused technology Services Company. We look to partner with best-in-breed internet technology vendors, consultants and agencies to bring value to clients.
We commit resources to learning and understanding a partner’s product line and business culture. Taking formal partner training, we develop a best-practice implementation methodology for the deployment of the partner solution and for the rapid adoption of the surrounding business processes.
Brickfactor has both created project management implementation processes for technology partners and provided successful outcomes executing existing partner processes.
As our custom client solutions suggest, our capabilities and innovation provide us the opportunity to bring value to clients in many areas.
To date our teams have specialized in the implementation of customer-facing enterprise applications in e-Commerce and media verticals for:
- Enterprise Search and Merchandising
- Service Resolution Management
- Content Acquisition
We lead or provide white-label services to partners. Roles in which our associates have operated for partners include:
- Pre-Sales Engineer
- Project Manager
- Support Cases
- Custom Application Development
Our teams implement and consult on business support solutions that drive business optimization and planning, including:
- Web Analytics, Reporting and Analysis
- Business Process Management
Key Partners Include:
KNOVA is a leading provider of Intelligent Customer Experience solutions that maximize the value of every interaction throughout the customer lifecycle. Built on an adaptive search and knowledge management platform, KNOVA's suite of applications help companies increase revenues, reduce service costs and improve customer satisfaction. Industry leaders including AOL, Ford, H&R Block, HP, McAfee and Novell rely on KNOVA's award-winning Service Resolution Management, Interactive Brand Optimization and Guided Selling applications to power an intelligent customer experience on their websites, and within their contact centers.
MERCADO is a leading e-Commerce search & merchandising solution specialist for multi-channel retail and B2B organizations. By enabling a superior buying experience and equipping business managers with a powerful platform on which to execute merchandising strategies, online businesses can aggressively grow revenue and foster customer loyalty. B&H Photo Video, Macy's, OfficeMax, Sears, Target, Williams-Sonoma are some of the companies benefiting from Mercado's solutions.
Resources
- Our teams include experienced and skilled associates in the following roles:
- Project Management
- Project Lead
- Technical Lead
- Process Engineer
- Knowledge Architect
- Interface Design
- Business Analyst
Standards
- Project Management Institute (PMI)
- Six Sigma
- Hammer Process Re-engineering and Mastery